This is a multi-functional advanced queue management system. It was developed to improve service delivery at service counters by managing and minimizing queues to improve efficiency and customer experience.
This system uses cloud computing to allow the operators and the customers to check the condition of congestion in the waiting area and issue queuing tickets regardless of where he/she is located. Besides, it offers a function to automatically inform a person waiting their turn, either by a voice mail notification or by SMS, that he/she will soon receive assistance.
Further, it has a memo function to improve cooperation among staff members in the store, and a function to manage store information in real time.
~ Administrative Services Improved by Shortening the Waiting Time, Publishing the Condition of Congestion, and Streamlining Window Counter Business ~ the Municipal Office of Atsugi in Kanagawa Prefecture
The Advanced Queue Management System that Seiryo Electric delivered to the Municipal Office of Atsugi in Kanagawa Prefecture is the first we delivered to a local government in Japan. This system was adopted to improve the provision of administrative services to citizens. It has helped shorten the waiting time at the Resident Service Corner etc., by publishing the degree of congestion at a service window online, and by streamlining the service staff members of the municipal office are able to provide.
Docomo Shopa chain of 634 cell phone shops in Japan as of the end of October 2015
The Advanced Queue Management System we delivered has helped improve staff consciousness of time management by allowing daily data checks, and by optimizing staff allocation and the handover of business according to reception data. It contributes to problem solving at shops, e.g., by providing a queue reservation service to shorten customers’ waiting time.